Business
Ejemplo de CV de Customer Service Representative
Customer service resumes stand out with metrics: satisfaction scores, resolution rates, volumes handled. This example turns everyday support work into measurable achievements employers can compare.
Jasmine Carter
Customer Service Representative
jasmine.carter@email.com · +1 (555) 378-5512 · linkedin.com/in/jasminecarter
Resumen profesional
Customer service professional with 5 years of experience across phone, chat and email support. Maintain a 96% CSAT (team average 89%), resolve 60+ tickets daily, and trained 12 new hires on product and de-escalation.
Experiencia
Senior Customer Service Representative — TeleConnect Services
Mar 2022 – Present
- Handle 60+ tickets/day across chat and email with 96% CSAT
- Resolve 88% of issues on first contact, 10 points above team average
- Train and mentor 12 new representatives on tools and tone
Customer Service Representative — RetailDirect
Jan 2020 – Feb 2022
- Answered 70+ calls daily during peak season with 4.8/5 quality scores
- Saved an estimated $50K/year in churn through retention offers and de-escalation
Educación
A.A. Business Administration — Georgia State University
Atlanta, GA · Sep 2017 – May 2019
Habilidades
Customer Support
Zendesk
De-escalation
Live Chat
CRM
Ticketing Systems
Conflict Resolution
Upselling & Retention
Typing 75 WPM